Terms of Service

Last updated: 2026-11-01

These Terms of Service ("Terms") govern your use of Kontramerica, available at kontramerica.lat (the "Service"), operated by Raymour Labs ("we", "us"). By creating an account or using the Service you agree to these Terms. If you use Kontramerica for a company, you accept them on its behalf.

1. The Service

Kontramerica monitors public procurement tenders published in official government open-data sources and alerts you by email when a tender matches your saved searches, with reminders before submission deadlines.

2. Your account

You must be at least 18 years old and give accurate information when you register. You are responsible for keeping your password safe and for everything done under your account. Tell us at soporte@kontramerica.lat if you believe your account has been compromised.

3. Plans and trial

Kontramerica offers a free plan, and paid Profesional and Empresa subscriptions billed monthly. New accounts get a 14-day free trial of paid features; no payment details are required, and when the trial ends the account moves to the free plan unless you subscribe. Current features and prices are shown on our home page. We may change prices for future billing periods; we will tell you before a change affects a renewal.

4. Payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Applicable sales tax or VAT is calculated and added by Paddle at checkout according to your billing country, and your purchase is also subject to Paddle's buyer terms.

5. Renewal and cancellation

Subscriptions renew automatically each month until cancelled. You can cancel at any time from your dashboard, which opens Paddle's customer portal. Cancellation stops future charges; you keep paid features until the end of the period you already paid for, and your account then returns to the free plan.

6. Refunds

Refunds are described in our Refund Policy.

7. Alerts and your responsibility

Tender information comes from official public sources that we do not control and may be incomplete, delayed or changed by the publishing authority. Always check the official procurement portal before preparing or submitting a bid; we are not liable for decisions made on the basis of an alert.

8. Acceptable use

Do not use Kontramerica to break the law, send spam, deceive or defraud anyone, upload malicious code, infringe other people's rights, probe or overload our systems or anyone else's, or resell the Service without our written permission. We may suspend accounts that do.

9. Availability and changes

We work to keep Kontramerica available and secure, but we do not guarantee uninterrupted service. We may add, change or remove features; if we discontinue a paid feature you rely on, we will give reasonable notice.

10. Disclaimer and limitation of liability

To the extent permitted by law, the Service is provided "as is" without warranties of any kind, and we are not liable for indirect, incidental or consequential damages, lost profits or lost data. Our total liability for any claim relating to the Service is limited to the amount you paid for it in the 12 months before the claim. Nothing in these Terms limits rights you have as a consumer that cannot be limited by law.

11. Ending your use

You can stop using Kontramerica at any time. To delete your account and its data, email soporte@kontramerica.lat from the address on your account; we cancel any active subscription and delete the data as described in our Privacy Policy. We may suspend or close an account that breaches these Terms.

12. Changes to these Terms

We may update these Terms. We will post the new version here with a new date and, for material changes, notify you by email. Continuing to use Kontramerica after a change means you accept it.

13. Contact

Questions about these Terms: soporte@kontramerica.lat.